Privacy Policy for ElevenAce.com
Last Updated: [20 May 2025]
At ElevenAce.com, we value your privacy and are committed to protecting the personal information that you provide to us. This Privacy Policy explains how we collect, use, and protect your data when you visit or use our website and services.
By using ElevenAce.com, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect both personal and non-personal information when you use our website or services. This may include:
Personal Information: When you register for an account or make a purchase, we may collect your name, email address, phone number, billing information, and any other data you provide during registration or communication with us.
Non-Personal Information: We may collect data about your device, browser type, IP address, and browsing behavior on our website. This data is used to improve our website and services.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: To deliver online tuition, courses, and related services.
Customer Support: To respond to your inquiries, support requests, and feedback.
Payment Processing: To process payments securely through Stripe and Indian payment gateways.
Improvement of Services: To enhance our website, services, and user experience.
Marketing Communications: To send you newsletters, promotional emails, or updates related to our services. You can opt-out of these communications at any time.
Legal Obligations: To comply with legal obligations and resolve disputes.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve the functionality of our website. Cookies are small files stored on your device that help us recognize you, track your preferences, and analyze website traffic.
You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of the website.
4. Data Security
We implement a variety of security measures to protect your personal information. These measures include encryption, secure servers, and access control protocols. However, please note that no method of data transmission or storage is 100% secure. We cannot guarantee the absolute security of your information.
5. Third-Party Services
We may share your personal information with trusted third-party service providers to help deliver our services. These providers may include payment processors (such as Stripe and Indian payment gateways), marketing platforms, and website analytics tools.
These third parties are obligated to keep your information secure and only use it as necessary to provide their services to us. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
6. Your Rights and Choices
As a user, you have the right to:
Access: Request a copy of your personal information.
Correction: Request that we update or correct any inaccurate personal information.
Deletion: Request that we delete your personal information, subject to any legal obligations we may have to retain it.
Opt-Out: Opt-out of marketing communications by following the unsubscribe instructions provided in our emails or contacting us directly.
Data Portability: Request a copy of your personal data in a structured, commonly used format.
To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.
7. International Transfers
If you are located outside the UK, UAE, or India, please note that your personal information may be transferred to, and stored in, these countries for processing. By using our services, you consent to the transfer of your data to these locations.
8. Children’s Privacy
Our services are intended for students at the school and college level. All data of parents contact info and student details are handled with confidentiality.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: [contact@elevenace.com]
Address: [Ilford, England]
By using ElevenAce.com, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.